Frequently Asked Questions

Enquire online with your preferred destination, travel dates, and any specific requirements — or call our specialists directly. We’ll get back to you with tailored options rather than a fixed package.

Yes — that’s our specialty. Every itinerary is built around what you’re after, not a one-size-fits-all package.

Absolutely — just let us know when you enquire or at any point before travel, and we’ll pass this on to the properties and guides involved.

Use our Make a Payment page — you’ll need your booking number and surname to look up your balance, then enter the amount you’d like to pay.

Yes. Your card details are entered directly on our payment provider Opayo’s own secure page — they never touch or get stored on our website.

We accept all major credit and debit cards through our secure payment provider. If you’d prefer to pay a different way, please call our team directly.

Our current offers are featured on the homepage and listed in full on our Special Offers page.

Yes — advertised prices and availability are correct at the time of publishing but can change. We’ll always confirm the latest price and availability when you enquire.

Yes. We are ABTA and ATOL protected, giving you peace of mind that your money and holiday arrangements are secure.

ATOL (Air Travel Organiser’s Licence) is a UK financial protection scheme for package holidays that include a flight, run by the Civil Aviation Authority.

ABTA (The Association of British Travel Agents) sets standards for the travel industry and provides protection and support for your booking.

Visit our Brochures page to view online, or request a copy by email or post.

Somak has been creating tailor-made holidays since 1968 — over fifty years of experience in the destinations we cover.

We specialise in Africa and the Indian Subcontinent, including safari, beach, and multi-centre holidays across our featured regions.

Please contact our team directly to discuss any changes — we’ll let you know what’s possible and whether any supplier conditions apply.

Cancellation terms depend on your specific booking and the suppliers involved. Please get in touch with our team as soon as possible and we’ll talk you through your options.